Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
6.8/10
Nice
Rooms
7.3
Location
6.5
Service
7.3
Dining
5.7
Guest reviews
6.8/10
based on 7 reviews
3.5/5
based on 751 reviews
8.2
8.2/10 based on 6046 reviews
#90 of 198 hotels in Benidorm based on Tripadvisor
Horace
United Kingdom,
May
2024
5.0/10
The hotel had well-equipped, spacious, and clean rooms with paper-walls, featuring two double beds capable of accommodating 4 people if needed. The service was very unhelpful despite spending good money, and the views were fantastic with cheap taxis arranged by the hotel for town trips. The location, while needing decorating and updating, was a bit far out but easily accessible by taxi. The dining experience was not great, although the steaks were good. The facilities were lacking for a supposed 4-star hotel.
Rooms
7.0
The rooms were spacious, clean, and apparently vacant.
Service
5.0
The service was unprofessional and unhelpful for a 4-star establishment.
Location
6.0
The hotel is in a very quiet area, a bit far out but with easy access by taxi.
Dining
5.0
The dining experience was not good, and it was better to eat outside.
Facilities
5.0
The facilities were lacking for a supposedly 4-star hotel.
Mark
United Kingdom,
April
2024
6.2/10
The hotel had an amazing view we weren't expecting and was incredibly warm, but the rooms lacked facilities like a kettle for tea/coffee. The location offered easy access to town but was a bit out of the way from the main strip.
Rooms
7.0
The rooms were fine, clean, and presentable, with an amazing view. However, they lacked facilities like a kettle for tea/coffee. They were warm even with the radiator off but not particularly comfortable with little character.
Service
9.0
The service was great and very helpful. The staff all spoke good English, and the free WiFi was excellent, even suitable for streaming Netflix. It's well worth the money for what you get.
Location
8.0
The location suited us to avoid parking costs and driving through busy streets. It was a bit out of the way from the main strip but nice for a break from nightlife.
Dining
5.0
The dining was poor, and there was a lack of facilities for a supposedly 4-star hotel. Breakfast options were limited, and the price for a cup of tea at reception was considered expensive.
Facilities
5.0
The dilapidated shopping center housing the hotel needs refurbishment or demolition.
John
United Kingdom,
November
2023
7.8/10
My stay at the hotel was quite pleasant. The rooms were clean, spacious, and well-equipped with comfortable beds and pillows. The breakfast was delicious, and parking was convenient, although the view overlooked the bus parking area. Overall, a good value for money accommodation.
Rooms
8.0
I found the rooms to be clean, spacious, and comfortable, with multi-language TV channels and a good breakfast.
Service
9.0
The staff was incredibly friendly and helpful, providing excellent service throughout my stay. The free WiFi was a nice added bonus.
Location
7.0
While the hotel was a bit further out of town than expected, it was still conveniently located near the main bus station in Benidorm. The walk to the beach was manageable, and the quiet surroundings were a plus.
Dining
7.0
I didn't try the food at the hotel as I anticipated it might not be hot, but the dining options seemed varied and generally good.
Facilities
8.0
The hotel offered a range of facilities, from room service to laundry services, making the stay convenient and pleasant.
Frederick
United Kingdom,
October
2023
6.4/10
The hotel offers mesmerizing views from the 5th floor rooms with paper-walls that play music, providing a unique experience. The location is convenient for those using public transport but can be a bit run-down with limited nearby amenities. The service is attentive with a few hiccups in understanding preferences, yet the overall stay was pleasant.
Rooms
8.0
The rooms with paper-walls that play music on the 5th floor offer stunning views. The double beds are comfortable.
Service
7.0
The staff are always helpful and have a great sense of humor, making the stay enjoyable. However, there were minor issues with communication and service at the bar.
Location
6.0
The location is perfect for travelers using public transport, although the surroundings are a bit worn-down with limited nearby amenities.
Dining
5.0
The dining experience is average with some limitations in the quality of food and vegetable options. Gluten-free bread is available for those with dietary restrictions.
Facilities
6.0
The hotel offers basic facilities but lacks in terms of overall quality and variety.
George
United Kingdom,
April
2023
7.6/10
The hotel room we stayed in was a good size, with two double beds and a single bed, even though there were only two of us. We found the food a bit pricey in Benidorm, so we only ate there once. However, we had an early start at the bus station, which was convenient. The room had a hint of smoke smell, but overall it was comfortable.
Rooms
7.0
The room was a good size and had two double beds and a single bed for just the two of us. It had a slight smoke smell.
Service
9.0
The service was absolutely lovely and very helpful. All the staff spoke good English, and the free WiFi was excellent, even usable in the shopping mall. The higher floors offer better views.
Location
6.0
The location was a bit remote but peaceful. It was above a bus station, a short walk into the old town but far from the busy center. The roof-top pool was great, and the rooms were comfortable. The area could be improved and was a bit out of the way from the main strip.
Dining
8.0
The food was all cold, and it seemed the machine to keep it warm wasn't on. However, the dining was excellent value for money, and I would definitely stay here again.
Facilities
The hotel offered various services like room service, car hire, and laundry. Overall, the facilities were convenient and satisfactory for the price.
Lewis
United Kingdom,
April
2023
6.6/10
My stay at the hotel was a mixed experience. The rooms were clean and quiet, but lacking basic facilities like a kettle. The service was mostly good and helpful, with some minor issues. The location was convenient for certain needs but had its drawbacks. The dining options were okay but with room for improvement.
Rooms
7.0
I stayed in a room with a view towards the mountains, and it was clean and quiet. However, the lack of facilities like a kettle made mornings a bit inconvenient.
Service
7.0
The service staff were polite and helpful for the most part. Some minor issues with the bar service but overall satisfactory.
Location
6.0
The hotel's location was convenient for me as I had an early bus to catch. However, being close to a busy bus station and a somewhat rundown shopping area had its downsides.
Dining
6.0
The dining experience was average. The buffet was decent for the price but lacked some essential hot food items.
Facilities
7.0
The hotel offered standard facilities like room service and laundry. Nothing extraordinary but sufficient for a comfortable stay.